Terms and Conditions

Last updated: 2026-10-07

Agreement to Terms

These Service Conditions are an agreement between you and Neontree, UAB, a private limited liability company (UAB) incorporated under the laws of the Republic of Lithuania, a member state of the European Union, with its registered address at Žemaitės g. 17-6, LT-87133 Telšiai, Lithuania (the "Company"). Neontree, UAB manages and owns https://fireflyfriend.com, as well as any linked websites or applications under the Firefly Friend branding, including those for its clients (collectively known as the Platform). These references are made in these Service Conditions. The Platform is operated by Neontree, UAB to provide Users with a personal AI companion for everyday conversation (collectively referred to as the Services). Neontree, UAB is the seller of the Services and the contracting party under these Conditions.

Group companies. The Company provides the Services together with its affiliated company Chimecorner Inc, a corporation incorporated under the laws of the State of Delaware, United States of America (Delaware file number 2813689, EIN 99-0423721), with its registered address at 304 S Jones Blvd Ste 7773, Las Vegas, NV 89107, United States. The Company and Chimecorner Inc are affiliated companies forming part of the same corporate group (together, the "Group"). Each affiliated company acts as a payment processing entity of the Group: it is authorized to collect payments for the Services on behalf of the Company, and its name may appear on your bank or card statement (see "Payment and Billing Entities" below). Your contract for the Services is with the Company regardless of which Group company collects your payment.

By accessing or using the Platform or Services, you consent to comply with and be legally bound by these Service Conditions (Conditions). Please thoroughly review these Conditions and our Privacy Statement that is part of them. If you do not accept these Conditions, you must not acquire information from or continue using the Platform or Services.

Those who utilize the Services are called Users, and the terms "you" and "your" apply to you as such. Should you accept these Conditions or access the Services on behalf of a business or other legal body, you confirm your authority to bind that entity; thus, "you" and "your" refer to it. "We", "us", or "our" are used to indicate Neontree, UAB. Furthermore, unless context dictates otherwise, terms referring to one gender embrace all genders, and those in singular form include plural, and vice-versa.

You commit to providing accurate, up-to-date, truthful, and comprehensive information. It is your responsibility to keep your account information, including username and password, confidential. You are accountable for any activities under your account and agree to alert us without delay regarding any unauthorized access or use. You recognize and accept that we are not liable for any damages, losses, expenses, costs, or liabilities stemming from unauthorized access or usage of your account.

THE SERVICES PROVIDE ACCESS TO AN ARTIFICIAL-INTELLIGENCE COMPANION WITH WHICH USERS MAY EXCHANGE TEXT AND VOICE MESSAGES. THE COMPANION IS NOT A REAL PERSON AND EVERYTHING IT SAYS IS GENERATED BY AI. YOU ACKNOWLEDGE THAT BY USING OR ACCESSING THE SERVICES, YOU HAVE READ, UNDERSTAND, AND AGREE TO ADHERE TO THESE CONDITIONS.

These Conditions are supplemented by relevant supplementary agreements, including the terms of service, use policies, and community guidelines of the application stores, advertising platforms, and payment processors through which the Services are distributed or paid for. These Additional Agreements are regarded as integrated by reference into these Conditions.

These terms include an arbitration agreement, requiring individual dispute resolution through arbitration, not in court. There is no judge or jury in arbitration and review is limited. Arbitration is the only dispute resolution method for issues related to your use of Firefly Friend, except for specific exceptions detailed below (you can opt-out of the arbitration agreement, including class action waivers, within 30 days of accepting these terms).

Nature of the Services; AI-Generated Content

Your companion is artificial intelligence, not a human. Every companion, persona, and message made available through the Services is generated by automated systems. No statement made by a companion is a statement of fact by Neontree, UAB or by any real person.
Designed for everyday conversation. The Services are built for friendly, everyday conversation, reflection, and encouragement, and are kept appropriate for a general audience.
No real persons. Companions do not depict, and may not be directed to impersonate, any real, identifiable individual (including public figures).
AI content is generated on demand and may be inaccurate. Because content is produced by generative AI, it may be inaccurate, inappropriate, or unexpected. You should not rely on it as factual. While we apply automated and human moderation (see "Content Moderation" below), we do not guarantee that all content will be accurate, appropriate, or free of error.
Third-Party Model Licenses. The AI models powering the Services may be subject to open-source or third-party licenses. Your use of the Services must comply with these underlying use restrictions, which generally prohibit the generation of illegal, discriminatory, or real-world harmful content.

Acceptable Use

You may not use the Services to create, request, solicit, or attempt to generate content that:

is unlawful, or promotes or facilitates illegal activity;
harasses, threatens, bullies, defames, or promotes hatred or violence against any person or group;
is obscene, graphic, or otherwise inappropriate for a general audience;
exploits or endangers children in any way;
gives instructions or assistance for violent, terrorist, or criminal acts, weapons or explosives, or the manufacture, acquisition, or use of illicit drugs;
describes self-harm or suicide methods or encourages self-harm;
impersonates a real, identifiable individual, or discloses another person's private information (doxxing); or
infringes the intellectual property or other rights of any third party.

Violations may result in immediate account termination, preservation of relevant records, and reporting to law enforcement where required by law. We cooperate with law-enforcement investigations.

You also agree not to attempt to circumvent, disable, "jailbreak," or otherwise defeat the safety systems, content filters, or moderation controls of the Services.

Content Moderation

You acknowledge and agree that:

Neontree, UAB reserves the right (but, except as required by law or under our Complaints Policy, assumes no general obligation) to monitor, review, filter, screen, block, refuse, modify, or remove any content generated, transmitted, or requested through the Services, using automated systems, human review, or both.
The Services apply content-safety controls designed to prevent the generation of content that breaches the Acceptable Use section above. These controls are not guaranteed to detect or prevent all prohibited content, and the existence of these controls does not create any warranty or obligation that they will do so.
We may suspend or terminate access, refuse a request, or substitute a refusal message at our discretion where we believe these Conditions may be violated.
We may preserve and disclose content, account information, and usage records where we believe in good faith that doing so is necessary to comply with law, enforce these Conditions, respond to claims, or protect the safety of any person — including reporting to law enforcement as described above.

The application of moderation to your activity does not make Neontree, UAB responsible for content that the moderation systems do not detect, and does not waive any disclaimer or limitation of liability in these Conditions.

Reporting Illegal Content or Abuse

If you encounter content or conduct on the Services that you believe is illegal, harmful, or in violation of these Conditions, report it immediately to [email protected]. We review reports promptly and take appropriate action, including removal, account termination, and reporting to authorities where required.

Alterations

Neontree, UAB holds the right to adjust or cease, temporarily or permanently, the Platform and/or the Services, or amend these Conditions at any time, without advance notice, at its sole discretion. If changes to these Conditions occur, we will post notifications and the applicable modifications via the Platform. The Last Updated Date at the bottom of these Conditions will be updated as well. Modifications take immediate effect upon their posting; however, significant changes to the Conditions affect a pre-existing User merely thirty (30) days post-posting. By continuing to access the Platform post-change, you agree to the revised Conditions. Should the amended Conditions be unacceptable to you, your sole remedy is to discontinue using the Platform and Services.

Eligibility Criteria

To create an account or buy a subscription, you must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) and able to enter into a binding contract, and your access must not be legally prohibited under the laws of the country from which you use the Services. If we learn that an account holder does not meet these requirements, we may close the account and delete associated data in accordance with applicable law.

No Professional Advice

Content generated through the Services is for general informational and companionship purposes only and is not professional advice. Your companion is not a therapist, counsellor, doctor, or other qualified professional, and the Services are not a substitute for professional care. Nothing generated through the Services constitutes financial, investment, legal, medical, psychological, or other professional advice, and you should not act on it as such. For decisions in those areas, consult a qualified licensed professional. Neontree, UAB is not liable for any action you take based on content generated through the Services.

If you are in crisis. The Services are not an emergency or crisis service. If you are thinking about harming yourself or others, or are in immediate danger, contact your local emergency number or a crisis line right away (in the United States, call or text 988).

Service Overview / Subscriptions / Refunds

The Services permit Users to talk with a personal AI companion by text and voice.
Services are valid as long as posted on the Website unless specified otherwise. Offers via email are valid for the time mentioned in the email.
The Seller can change subscription prices for Content anytime, notifying the Buyer via email or as per these Terms. If the Buyer disagrees with new prices, they can cancel the subscription before changes take effect by notifying the Seller via email at [email protected].
Discounts on Services may apply at the Seller's discretion.
Information about Services, features, prices, and additional costs are available on the Website or email offers.
To access the Services, the Buyer needs an internet connection, an Account (unless optional), and payment of the indicated price.
Virtual Tokens/Credits. The Services may utilize virtual tokens, credits, or similar digital balances to access specific features (e.g., premium features). Such tokens or credits have no real-world monetary value, may not be exchanged for cash, transferred, sold, or shared between accounts. Tokens expire at the end of your billing cycle or upon account termination/subscription cancellation, and any unused tokens are forfeited immediately without reimbursement.
Service subscriptions are recurring. The subscription automatically renews for the same period unless canceled 24 hours before renewal. One-off payment access is also available.
The available subscription plans, their billing periods, and their prices are shown on the pricing page and at checkout. The price, first billing period, and renewal terms that apply to your purchase are the ones displayed at checkout when you confirm your order.
Trial Subscriptions. Neontree, UAB may offer paid trial periods ("Trials") at a promotional price, as stated at the time of sign-up. A Trial gives the Buyer access to the Services for the specified trial duration. At the end of the Trial period, the subscription will automatically renew as a full recurring subscription at the renewal price displayed at checkout unless the Buyer cancels at least 24 hours before the Trial period expires by emailing [email protected]. The promotional Trial price applies only to the initial Trial period; subsequent billing periods are charged at the renewal price displayed at checkout. Trial pricing may differ between campaigns and offers — the applicable price is the one displayed to the Buyer at the time of purchase.
Upon subscription purchase, the Buyer receives login details for the Service to access Content for the subscription period.
The Buyer can cancel their subscription anytime, but no later than 24 hours before automatic renewal, by emailing the Seller at [email protected].
After cancellation, the Buyer can use the Service until the end of the paid subscription period.

Refund procedure:

Firefly Friend plans are generally non-refundable, as the Services constitute digital content fully disclosed and made accessible upon purchase. However, we review refund requests on a case-by-case basis as described below.
EU/UK Right of Withdrawal: If you reside in the European Union or the United Kingdom, you have a statutory right to withdraw from the purchase of digital content within 14 days without giving a reason. However, by purchasing a subscription and accessing the Services immediately, you expressly consent to the immediate performance of the contract and acknowledge that you will lose your right of withdrawal once the downloading or streaming of the digital content has begun. If your statutory rights require a prorated refund despite this consent, you must request it within 14 days by contacting [email protected].
Contact the Seller within 10 calendar days of the charge you are disputing to request a refund. For trial subscriptions that have converted to a recurring plan, the 10-day window applies separately to the trial charge and to each subsequent renewal charge
The Seller's team will review the refund request within 4 calendar days and make a decision.
Approved refunds are processed within 14 calendar days.

Refunds will not be made if:

The Buyer’s account was suspended, restricted, or terminated due to a violation of these Conditions or the Acceptable Use section.
The refund procedure is not followed.
The Buyer refuses necessary instructions or assistance.
The Buyer did not read the Terms before purchasing.
The Content was bought by mistake or based on incorrect assumptions.
The Buyer changes their mind for non-technical reasons.
The Buyer completed a Trial period without cancelling and was subsequently charged for the recurring subscription in accordance with these Terms.

Refunds are paid to the bank account used for the subscription, not for expired, non-use, low-use, dislike, or other subjective reasons.

Promotional prices apply if subscribing for the entire promotional period. Early cancellations incur a payment for the difference between regular and promotional prices.

If Content does not meet quality standards, the Buyer can contact the Seller to rectify issues. The Seller will address faults unless disproportionately costly. The Buyer can request a price reduction or terminate the Agreement if defects cannot be fixed.

One-off Content has a 2-year quality guarantee from submission. Continuous Content provision has a liability period for arising defects during the provision.

By purchasing a Lifetime Subscription, the Buyer secures access to the Services for as long as the Seller remains in active operation. However, it's important to note that this doesn't assure unlimited or eternal access. The duration of access is directly tied to the Seller's continued business activities. Should the Seller decide to cease operations or make significant alterations to their service offerings, they are obligated to inform Lifetime Subscription holders about any resulting changes. This communication will be sent to the email address linked to the Buyer's account. This clause underscores that while a Lifetime Subscription offers extended access, it's still contingent on the Seller's ongoing business status and service provision.

Payment and Billing Entities

All charges are in the currency indicated at checkout. The price applicable to a purchase is the price displayed at the time the order is submitted. Any applicable taxes are disclosed before you confirm the purchase.
You agree to pay using a valid credit or debit card or another accepted form of payment, and to provide current, correct, and complete billing information at checkout.
Your online payments are handled and processed by third-party payment service providers and/or by one of the following Group companies (each a "payment processing entity"), each of which is incorporated as stated below and is authorized to collect payments for the Services under these Conditions:
- Neontree, UAB, a private limited liability company (UAB) incorporated under the laws of the Republic of Lithuania, a member state of the European Union, with its registered address at Žemaitės g. 17-6, LT-87133 Telšiai, Lithuania — the Company, operator of the Platform and your contracting party.
- Chimecorner Inc, a corporation incorporated under the laws of the State of Delaware, United States of America (Delaware file number 2813689, EIN 99-0423721), with its registered address at 304 S Jones Blvd Ste 7773, Las Vegas, NV 89107, United States — affiliated payment processing entity of the Group.
The name of the payment processing entity that handled your payment (Neontree, UAB or Chimecorner Inc), or the name of a payment service provider, may appear as the merchant descriptor on your bank or card statement. Regardless of which entity processes your payment, your contract for the Services remains with Neontree, UAB, and these Conditions — including the refund procedure above — apply to every purchase. The Company, as the seller of the Services, is the entity responsible to you under these Conditions; affiliated payment processing entities act solely in a payment collection capacity.
Card information is transmitted via encrypted channels and stored securely in tokenized form by our payment service providers. We do not store full card numbers. We reserve the right to add or change payment service providers and payment processing entities at our sole discretion.
We and our payment service providers may request and receive updated payment card information from your card issuer (such as updated card numbers and expiration dates) when your card has expired or been reissued. If such updated information is provided, recurring charges will be billed to the updated card. Your card issuer may allow you to opt out of its card-updating service; if you wish to opt out, contact your card issuer.
If a payment is not processed successfully for any reason, we reserve the right to re-attempt to process it.
We are not responsible for any fees or charges that your bank or card issuer may apply. If you do not recognize a charge, please contact us at [email protected] before disputing it with your bank, so that we can identify the transaction and resolve the matter directly.

Account Management

Account-holding Users may personalize and talk with their AI companion. To the extent you provide any content (for example, text prompts, preferences, or uploaded material), you assure you possess the rights, permissions, and licenses for that content, and that providing it does not infringe third-party rights, including copyrights, patents, and other Intellectual Property Rights. You confirm you will not provide any content that you are not legally entitled to provide.
You are solely liable for the inputs you provide and assure compliance with all applicable legal, regulatory, and property-rights requirements.
You may not provide any input that is unlawful, that breaches the Acceptable Use section of these Conditions, or that infringes the rights of any third party.
License Grant: to the extent you provide content, you grant Neontree, UAB a worldwide, royalty-free, transferable, sublicensable license to host, store, use, reproduce, modify, and create derivative works of that content for the purpose of operating, improving, and securing the Services and complying with law.
Account Deletion Due to Inactivity: To manage infrastructure and storage requirements, we reserve the right to delete chat histories, generated media, and/or entire accounts following a prolonged period of inactivity. Such deletion may occur without advance notice or any obligation for reimbursement of prior purchases, tokens, or subscriptions.

Non-Endorsement Statement

You comprehend and agree that your companion's messages are AI-generated and that Neontree, UAB does not endorse, and is not responsible for, the content of any particular interaction. Neontree, UAB does not warrant the accuracy of generated Content. Any legal relief sought for the conduct of other Users or third parties should target those responsible individuals directly. Nothing in this section limits Neontree, UAB's commitments under the "Acceptable Use" and "Content Moderation" sections above.

Conduct, Use and Representations by Users

By utilizing the Services, you warrant, represent, and agree to the following stipulations:

Confirmation of being at least 18 years old.
You shall not impersonate another entity nor falsify your identity.
You shall not provide inputs infringing on third-party intellectual property rights.
You shall not request, solicit, or attempt to generate any content that breaches the Acceptable Use section.
You shall not attempt to circumvent, disable, or defeat the Services' safety systems, filters, or moderation controls.
You remain solely responsible for adherence to legal and regulatory requirements impacting your use of the Services or Content.
You will not utilize automated methods or scripts to access or manipulate the Services unless expressly permitted.
You refrain from using the Services for unauthorized commercial activities.
You shall not interfere with the Services via viruses or harmful technologies.
You commit to not accessing non-public areas or systems unauthorized.

Refraining from Certain Actions

The Services may not be used, nor should any User or third party use the Services for purposes such as:

Any activity that violates the "Acceptable Use" section above.
Distributing unsolicited commercial email (spam) in conflict with the CAN-SPAM Act.
Misrepresenting identity or creating misleading accounts for spam purposes.
Harvesting or mining websites for personal data.
Unauthorized transmission of emails or messages.
Transmitting harmful or illegal content including viruses or scams.
Engaging in unlawful conduct or malicious activities.
Gambling or running gambling operations.
Accessing or scraping any Neontree, UAB resources unlawfully.

Neontree, UAB retains the right to investigate and prosecute violations fully. Cooperation may include involving law enforcement.

Ownership and Intellectual Property

The Services are shielded by copyright, trademark, and additional laws in the United States and globally. You acknowledge and accept that these Services, including the Platform and its associated Intellectual Property Rights, belong to Neontree, UAB and its license holders. You agree not to alter or obscure proprietary rights notices within or alongside the Platform.

Given compliance with these Conditions, we grant you a limited, non-transferable, non-sublicensable right to use the Services and to view permitted Content. You agree not to exploit any Services or Content unless expressly permitted within these Conditions. No implied Intellectual Property Rights licenses are granted to you beyond these explicit terms.

AI-Generated Content Ownership and License. All text, audio, conversations, and other materials generated through the AI features of the Services ("Generated Content") are produced in real time based on your inputs and our underlying models. Neontree, UAB and its licensors retain all right, title, and interest in the Generated Content. You do not acquire any ownership interest in it. Subject to your compliance with these Conditions, we grant you a limited, non-exclusive, non-transferable license to access and use Generated Content solely for your personal, non-commercial use. You may not sell, license, monetize, or otherwise commercially exploit any Generated Content, nor distribute or publicly display it outside of the Services without authorization.

Watermarks and Metadata. Neontree, UAB reserves the right to embed watermarks, invisible metadata, or other provenance information in Generated Content to indicate its AI-generated origin and to assist in preventing misuse or unauthorized distribution.

Digital Millennium Copyright Act (DMCA)

If you are a copyright holder or agent believing that any Content infringes on your copyrights, you can submit a DMCA notice to our Copyright Agent with the following:

Your authorized physical or electronic signature.
Identification and evidence of material claimed to be infringing.
Information enabling us to locate and manage the infringing material.
Contact details, including address and email address.
A statement of good faith belief regarding unlawful usage.

Neontree, UAB has designated the following Copyright Agent to receive DMCA notices (attention: Firefly Friend Legal):

Email: [email protected]

To obtain our designated agent's physical mailing address as required under 17 U.S.C. § 512(c)(2), please contact us at [email protected] and we will provide it upon request.

Third-party Links

The Services might include links to third-party sites or resources. You understand and agree that Neontree, UAB is not liable for the availability, accuracy, or content of these sites or associated products and services. Using such links is your responsibility and assumes potential risks.

Neontree, UAB may display own or paid advertisements from third parties on the Services. Clicking advertisements could direct you elsewhere or provide information or offers. Neontree, UAB cannot be held accountable for advertisers' privacy practices or site content. Users are responsible for communications and transactions with advertisers.

Termination of Access

We reserve, without liability, the right to terminate these Conditions or your Service access at any time, with or without cause or notice, including for any actual or suspected violation of the "Acceptable Use" section. Termination allows us to disclose your identity to any third party claiming infringement of intellectual property rights or privacy, and to report to law enforcement where required. Cancellations do not obligate us to delete or return any posted Content, such as reviews or feedback, and do not require us to delete records we are obligated or permitted to retain for legal or safety purposes.

Disclaimers

USING THE SERVICES IS AT YOUR OWN RISK. SERVICES ARE PROVIDED 'AS IS' WITHOUT WARRANTY, EXPRESS OR IMPLIED. Neontree, UAB EXPRESSLY DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT. Neontree, UAB DOES NOT WARRANT UNINTERRUPTED, SECURE, OR ERROR-FREE SERVICE AVAILABILITY.

THE SERVICES GENERATE CONTENT USING ARTIFICIAL INTELLIGENCE. SUCH CONTENT MAY BE INACCURATE, INCOMPLETE, OR UNSUITABLE, AND IS PROVIDED FOR GENERAL INFORMATION AND COMPANIONSHIP ONLY AND NOT AS PROFESSIONAL ADVICE OF ANY KIND. ALTHOUGH WE APPLY CONTENT-MODERATION CONTROLS, WE DO NOT WARRANT THAT THEY WILL DETECT OR PREVENT ALL INAPPROPRIATE CONTENT. YOUR RELIANCE ON ANY GENERATED CONTENT IS AT YOUR OWN RISK.

You agree to indemnify Neontree, UAB against any damages, fees (including legal fees) resulting from your Service use, including intellectual property infringement claims and any claim arising from inputs you provide or content you request in violation of these Conditions.

Limitation of Liability

SUBJECT TO MAXIMUM EXTENT OF LAW, ALL RISK ASSOCIATED WITH ACCESSING AND USING THE SERVICES IS YOURS. NEITHER Neontree, UAB NOR ANY PARTICIPANT IN SERVICE DELIVERY BEARS LIABILITY FOR DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING SERVICE INTERRUPTION OR SYSTEM FAILURE DUE TO THE PLATFORM, OR ANY DAMAGES ARISING FROM AI-GENERATED CONTENT. ANY LIABILITY FOR DAMAGES OR PERSONAL OR EMOTIONAL HARM ARISING FROM SERVICE USE REMAINS YOUR RESPONSIBILITY, INCLUDING WHERE A LIMITED REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

Indemnification

YOU AGREE TO RELEASE, DEFEND, AND PROTECT Neontree, UAB, INCLUDING ITS AFFILIATES AND SUBSIDIARIES, FROM CLAIMS, DAMAGES, OR LOSSES ARISING OUT OF OR RELATED TO YOUR SERVICE USE OR TERMS BREACH. Neontree, UAB CONTROLS ALL DEFENSE AND SETTLEMENT AS DISCUSSED HEREIN.

Assignment Restrictions

You cannot assign these Conditions or their resultant rights and duties without prior written consent from Neontree, UAB. Unapproved assignment attempts render the action void from inception. Neontree, UAB reserves the right to transfer these Conditions at its own discretion.

Communications

Unless noted otherwise, any required or permitted notices will be delivered in writing by Neontree, UAB through website postings or application notifications. Email communications are determined by the reception date.

Dispute Resolution and Applicable Law

INFORMAL PROCESS FIRST. Our primary aim is to address and resolve issues amicably and efficiently. If you encounter any problems with the Company, we encourage a dialogue before taking any formal steps. Simply send us a brief note describing the issue, and we will do our best to resolve it together.

ARBITRATION AGREEMENT. PLEASE READ THIS SECTION (THE "ARBITRATION AGREEMENT") CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR ABILITY TO BRING CLAIMS TO COURT.

Any dispute, claim, or controversy arising out of or relating to these Conditions or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Services, shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. YOU AND Neontree, UAB EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If a court or arbitrator determines that the class action waiver is unenforceable for any reason, then the arbitration agreement shall not apply to that claim and it shall be brought in court.

Exceptions. Either party may bring an individual action in small claims court. Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.

Opt-Out. You may opt out of this Arbitration Agreement within 30 days of first accepting these Conditions by sending written notice to [email protected] with the subject line "Arbitration Opt-Out." If you opt out, all other provisions of these Conditions remain in effect.

Governing Law. These Conditions and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

Feedback and Reporting

We encourage feedback for enhancing the Platform which becomes Neontree, UAB's property. Please report misconduct, illegal content, or provide feedback to [email protected], participating in safeguarding the Service experience.